Troubleshooting Satellite Internet Failures at Remote Base Camps

 Title: Troubleshooting Satellite Internet Failures at Remote Base Camps

Format: Digital Field Guide (Confluence)
Last Updated: August 2024 | Author: Patience Rusere

Common Issue: No Internet Connectivity via VSAT

Symptoms:

  • Unable to access intranet systems
  • VPN fails to connect
  • Voice-over-IP drops or no dial tone

Step 1: Check Power Supply

  • Confirm generator is supplying consistent power (110V–240V).
  • Inspect cable integrity from router to satellite dish.

Step 2: Restart Equipment

  • Power cycle satellite modem, router, and user devices.
  • Wait 90 seconds between shutdown and reboot.

Step 3: Verify Line-of-Sight

  • Check for new obstructions (e.g., tents, towers).
  • Use compass to align dish to assigned azimuth.

Step 4: Run Diagnostic

  • Access admin portal: 192.168.0.1
  • Look for Signal Strength (dBm) and Bit Error Rate (BER)
  • Submit screenshots to IT via secure ticketing form.

Quick Reference:

  • Ideal Signal Strength: -30 to -50 dBm
  • Acceptable BER: ≤ 1.0E-5

 

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