Remote Access Setup for Emergency Response Teams

  

 

 

 

 


 

 

 

 

 

 

 
 Remote Access Setup for Emergency Response Teams

Section: VPN Configuration and MFA Enrollment
Published:  February 2025 | Prepared By: Patience Rusere

Objective:
To guide team members on how to securely connect to Deployed Resources' internal systems using Cisco AnyConnect VPN and Duo Multi-Factor Authentication (MFA).

Step-by-Step: VPN Setup

  1. Install Cisco AnyConnect using the approved software portal.
  2. Launch the application and enter VPN server address: vpn.deployedresources.com
  3. Enter your Active Directory (AD) username and password.
  4. You will be prompted for a second authentication via Duo.

Step-by-Step: Duo Enrollment

  1. Visit: https://enroll.duosecurity.com
  2. Choose your device type (phone recommended).
  3. Scan QR code using Duo app.
  4. Confirm device registration.

Training Tip: Ensure all mobile devices are updated to the latest OS version before enrollment.

Field Guide (Confluence-Style)

Title: Troubleshooting Satellite Internet Failures at Remote Base Camps
Format: Digital Field Guide (Confluence)
Last Updated: August 2024 | Author: Patience Rusere

Common Issue: No Internet Connectivity via VSAT

Symptoms:

  • Unable to access intranet systems
  • VPN fails to connect
  • Voice-over-IP drops or no dial tone

Step 1: Check Power Supply

  • Confirm generator is supplying consistent power (110V–240V).
  • Inspect cable integrity from router to satellite dish.

Step 2: Restart Equipment

  • Power cycle satellite modem, router, and user devices.
  • Wait 90 seconds between shutdown and reboot.

Step 3: Verify Line-of-Sight

  • Check for new obstructions (e.g., tents, towers).
  • Use compass to align dish to assigned azimuth.

Step 4: Run Diagnostic

  • Access admin portal: 192.168.0.1
  • Look for Signal Strength (dBm) and Bit Error Rate (BER)
  • Submit screenshots to IT via secure ticketing form.

Quick Reference:

  • Ideal Signal Strength: -30 to -50 dBm
  • Acceptable BER: ≤ 1.0E-5

 

Product: FieldComm Portal (Version 2.3)
Release Date: November 15, 2024
Author: Patience Rusere – Technical Writer
Audience: Field Operations, IT Support, and Emergency Coordinators

Overview

This release introduces critical updates to the FieldComm Portal, the internal platform used by deployment teams to manage inventory, personnel, and site communications during emergency response.

New Features

  • Offline Mode Enabled:
    Users can now view cached site data and submit forms without internet access. Data syncs once connectivity is restored.
  • Multi-Camp Dashboard:
    New unified view allows managers to monitor personnel, assets, and status reports across multiple base camps in real-time.

Improvements

  • Reduced system load time by 40% on low-bandwidth connections.
  • Improved GPS accuracy for mobile field reports.
  • Reworked user interface for mobile usability (responsive menus and simplified forms).

Bug Fixes

  • Fixed issue where form submissions failed during VPN switchovers.
  • Resolved error causing incorrect timestamp on night shift reports.
  • Corrected display issue in Firefox for asset maps.

Known Issues

  • In rare cases, uploading high-resolution photos may delay sync during poor signal conditions.
  • Push notifications may be delayed if the device is in battery optimization mode.

Next Release Plans

  • Integration with satellite-based IoT devices
  • Secure video calling via mobile

 

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